Privacy Policy

Generation Soil CIC is a Bristol-based community-interest company working on composting, soil regeneration, and educational initiatives.

Last updated: May 2026

Generation Soil CIC is a Bristol-based Community Interest Company working on composting, soil regeneration, and food systems education. Company number: 15888850.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or use our website at https://www.generationsoil.co.uk or our member portal at https://members.generationsoil.co.uk.

Personal information we collect

When you visit our website, we automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies installed on your device. As you browse, we collect information about the pages you view, how you arrived at the site, and how you interact with it. We refer to this as Device Information.

When you become a member, make a purchase, or sign up to our mailing list, we collect personal information including your name, address, email address, phone number, and payment information. Payments are processed securely through Stripe and we do not store your card details directly. We refer to this as Order Information.

When you use the member portal, we store information about your membership tier, compost balance, collection history, and service requests.

If you opt in to WhatsApp communications, we collect your phone number and use it to send collection reminders and service updates via WhatsApp, operated by Meta Platforms.

When we refer to Personal Information in this policy, we mean all of the above.

How we use your personal information

We use your personal information to:

Process and manage your membership and any purchases
Arrange food waste collections and compost deliveries
Send invoices, receipts, and service communications
Manage your member portal account and compost balance
Send marketing emails where you have opted in via Mailchimp
Send WhatsApp service updates where you have opted in
Screen for fraud and protect our business
Improve and optimise our website using analytics
Run targeted advertising campaigns on Meta (Facebook and Instagram)

Third parties we share your information with

We use the following third party services which may process your personal data:

Stripe for payment processing. Privacy policy: https://stripe.com/gb/privacy
Mailchimp for email marketing. Privacy policy: https://mailchimp.com/legal/privacy
Meta (Facebook and Instagram) for advertising and WhatsApp communications. Privacy policy: https://www.facebook.com/privacy/policy
Google Analytics for website analytics. Privacy policy: https://policies.google.com/privacy. You can opt out at: https://tools.google.com/dlpage/gaoptout
Airtable for member database and operations management
Softr for member portal
Zapier for automation between our systems
ManyChat for WhatsApp message automation

We may also share your personal information where required by law, or to respond to lawful requests from authorities.

Behavioural advertising

We use Meta advertising to show relevant content to people who may be interested in our services. You can opt out of targeted advertising through your Facebook settings at https://www.facebook.com/settings/?tab=ads or via the Digital Advertising Alliance at http://optout.aboutads.info.

Your rights

Under UK GDPR and EU GDPR, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Object to or restrict how we process your information
Request a copy of your data in a portable format

To exercise any of these rights, please contact us at hello@generationsoil.co.uk.

Data retention

We retain your personal information for as long as your membership is active and for a reasonable period afterwards for legal and operational purposes. You can request deletion of your data at any time by contacting us.

Our website uses cookies to improve your experience and support analytics and advertising. You can disable cookies through your browser settings. For more information visit http://www.allaboutcookies.org.

Do not track

We do not currently alter our data collection practices in response to Do Not Track signals from browsers.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page.

For questions about this privacy policy or to exercise your data rights, please contact us at:

hello@generationsoil.co.uk

Generation Soil CIC Unit 3, Chapel Court, Chapel Street, Bristol, BS2 0UL