fbq('track', 'AddToCart', { content_ids: ['123'], // 'REQUIRED': array of product IDs content_type: 'product', // RECOMMENDED: Either product or product_group based on the content_ids or contents being passed. }); fbq('track', 'AddToCart', { content_ids: ['123'], // 'REQUIRED': array of product IDs content_type: 'product', // RECOMMENDED: Either product or product_group based on the content_ids or contents being passed. }); fbq('track', 'Purchase', { content_ids: ['123'], // 'REQUIRED': array of product IDs value: 1234.99, // REQUIRED, up to 2 decimals optional currency: 'USD', // REQUIRED content_type: 'product', // RECOMMENDED: Either product or product_group based on the content_ids or contents being passed. });
top of page

Privacy Policy

Generation Soil CIC is a Bristol-based community-interest company working on composting, soil regeneration, and educational initiatives.

Last updated: June 2026

​

Generation Soil CIC is a Bristol-based Community Interest Company working on composting, soil regeneration, and food systems education. Company number: 15888850.

​

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or use our website at https://www.generationsoil.co.uk or our member portal at https://members.generationsoil.co.uk.

​

Personal information we collect

​

When you visit our website, we automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies installed on your device. As you browse, we collect information about the pages you view, how you arrived at the site, and how you interact with it. We refer to this as Device Information.

​

When you become a member, make a purchase, or sign up to our mailing list, we collect personal information including your name, address, email address, phone number, and payment information. Payments are processed securely through Stripe and we do not store your card details directly. We refer to this as Order Information.

​

When you submit a lead form via our Meta advertising campaigns on Facebook or Instagram, we collect the information you provide in the form, typically your name and email address. By submitting this form, you opt in to receive marketing communications from us about Generation Soil's services, news, and offers. You can unsubscribe at any time using the link at the bottom of any of our emails.

When you use the member portal, we store information about your membership tier, compost balance, collection history, and service requests.

​

If you opt in to WhatsApp communications, we collect your phone number and use it to send collection reminders and service updates via WhatsApp, operated by Meta Platforms.

​

When we refer to Personal Information in this policy, we mean all of the above.

​

How we use your personal information

​

Operational uses (necessary to deliver our services):

​

  • Process and manage your membership and any purchases

  • Arrange food waste collections and compost deliveries

  • Send invoices, receipts, and service communications

  • Manage your member portal account and compost balance

  • Screen for fraud and protect our business

​

Marketing uses (with your consent):

​

  • Send marketing emails where you have opted in via Mailchimp or via a Meta lead form

  • Send WhatsApp service and marketing updates where you have opted in

  • Run targeted advertising campaigns on Meta (Facebook and Instagram)

  • Improve and optimise our website using analytics

​

Third parties we share your information with

​

We use the following third party services which may process your personal data:

​

​

We may also share your personal information where required by law, or to respond to lawful requests from authorities.

​

Behavioural advertising

​

We use Meta advertising to show relevant content to people who may be interested in our services. You can opt out of targeted advertising through your Facebook settings at https://www.facebook.com/settings/?tab=ads or via the Digital Advertising Alliance at http://optout.aboutads.info.

​

Your rights

​

Under UK GDPR and EU GDPR, you have the right to:

​

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Object to or restrict how we process your information

  • Request a copy of your data in a portable format

​

To exercise any of these rights, please contact us at hello@generationsoil.co.uk.

​

Data retention

​

We retain your personal information for as long as your membership is active and for a reasonable period afterwards for legal and operational purposes. You can request deletion of your data at any time by contacting us.

​

Cookies

​

Our website uses cookies to improve your experience and support analytics and advertising. You can disable cookies through your browser settings. For more information visit http://www.allaboutcookies.org.

​

Do not track

​

We do not currently alter our data collection practices in response to Do Not Track signals from browsers.

​

Changes to this policy

​

We may update this policy from time to time. Any changes will be posted on this page.

​

Contact us

​

For questions about this privacy policy or to exercise your data rights, please contact us at:

​

hello@generationsoil.co.uk

bottom of page